Shipping policy

SHIPPING POLICY
Shipping & Delivery
Little Village Creators ships physical orders using Australia Post.
Standard and Express shipping are offered where available.
Processing time
Physical made-to-order products generally require 5–7 business days to process before dispatch.
For custom or personalised orders where a proof or mockup is provided, the 5–7 business day processing period begins after the customer approves the proof or mockup.
Processing and delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.
Delivery times
Delivery times after dispatch depend on Australia Post and the destination.
Express shipping may be faster, but delivery dates are not guaranteed by Little Village Creators.
We can ship to:
- street addresses
- PO Boxes
- Parcel Lockers
where accepted by Australia Post.
Local pickup or collection is not currently offered.
Shipping destinations
Little Village Creators ships worldwide unless an individual product listing states otherwise.
Product-specific restrictions may apply.
Reeded cake separators are not available for shipping to the United Kingdom.
International orders
International customers are responsible for any:
- customs duties
- import taxes
- VAT or GST
- brokerage charges
- other charges imposed by the destination country
These charges are not included in our product or shipping prices unless specifically stated.
Delivery addresses
Customers are responsible for checking that the delivery address and contact details entered at checkout are correct.
If you notice an error after placing your order, email smile@littlevillagecreators.com.au as soon as possible.
We will do our best to help, but changes cannot be guaranteed once processing has begun.
Tracking and delivery emails
Where tracking is available, tracking details will be provided after dispatch.
If you do not receive an expected order, shipping or tracking email, please check your junk or spam folder first.
If you still cannot locate it, please contact us.
Authority to Leave
If you choose an Authority to Leave or safe-drop option, you accept the additional risk of leaving the parcel unattended.
Once Australia Post records the parcel as delivered to the nominated safe location, responsibility for loss or theft after that delivery rests with the customer to the extent permitted by law.
Marked delivered but not found
If Australia Post marks a parcel as delivered but you cannot locate it, please contact us within 24 hours of the recorded delivery time so we can assist with enquiries.
This reporting request does not limit any rights you may have under applicable law.
Lost in transit
Claims for parcels believed to be lost in transit are handled case by case after Australia Post has investigated.
The outcome will depend on Australia Post’s findings and the circumstances of the order.
Returned, refused or unclaimed parcels
If a parcel is returned because it was:
- unclaimed
- refused
- incorrectly addressed by the customer
- returned for another reason not caused by Little Village Creators
the customer is responsible for the actual return-to-sender costs and any new shipping cost required to send the order again.
A $10 administration and handling fee may also apply.
These amounts may be deducted from any applicable refund or must be paid before the order is re-shipped.
No administration fee will be charged where the return was caused by an error by Little Village Creators or where doing so would conflict with Australian Consumer Law.
Delivery disruptions
Little Village Creators is not responsible for delays caused by events outside our reasonable control, including:
- postal disruptions
- natural disasters
- supplier failures
- government restrictions
- internet or system outages
- other similar events
If a delay becomes substantial, we may offer the customer the choice of continuing to wait or cancelling the unfulfilled portion of the order for a refund.