Privacy policy
PRIVACY POLICY
Little Village Creators respects your privacy and uses personal information only as reasonably necessary to operate the business, process orders, provide support, prevent fraud and meet legal obligations.
Information we may collect
Depending on how you use our website or services, we may collect information including:
your name
email address
delivery and billing details
order history
account information
customer-service correspondence
transaction-related information
technical information about your device or browser
website usage information
Payment information may be processed by Shopify and/or the relevant payment provider.
Little Village Creators does not need to receive or store your full payment-card details in order to process ordinary online transactions.
How we use personal information
We may use personal information to:
process, fulfil and deliver orders
provide digital products
provide account access
provide course updates where applicable
provide customer support
communicate about orders, returns, refunds, shipping and service issues
maintain business, accounting and tax records
detect or prevent fraud, misuse and security issues
respond to payment disputes, chargebacks or legal claims
improve our website, products and customer experience
send marketing communications where you have opted in
Marketing
Marketing emails are opt-in only.
You may unsubscribe at any time using the unsubscribe option provided in those communications.
Service providers
We may share personal information with trusted service providers where reasonably necessary to operate the business.
These may include:
Shopify
payment processors
Australia Post
email and communication providers
analytics services
fraud-prevention services
other providers required to operate our website or fulfil orders
Some service providers may store or process information outside Australia.
Those providers may handle information under their own privacy policies and applicable laws.
Cookies and similar technologies
Our website may use cookies and similar technologies for:
checkout
account functions
site operation
analytics
remembering preferences
security
related business purposes
Third-party services may also set their own cookies or collect information under their own privacy policies.
Retention
We may retain order, payment, tax, customer-service and related records for as long as reasonably necessary for:
business operations
accounting
legal compliance
fraud prevention
dispute resolution
Security
We take reasonable steps to protect personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your rights
Nothing in this policy limits any privacy rights or protections that apply under applicable law.
Changes to this policy
We may update this Privacy Policy from time to time.
The current version will be published on our website.
Contact
Privacy-related questions can be sent to:
smile@littlevillagecreators.com.au