Refund policy

If you wish to return something due to change of mind, please Contact Us within 7 days of receiving your order with your order number for further instructions. If you would otherwise like to return your item/s please Contact Us within 30 days of receiving your order with the reason for return and wait for further instructions on how to return your item to us. A store credit or refund will be issued, this will be determined during the returns process by Little Village Creators. The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself, unless otherwise stipulated under Australian Consumer Law.

Due to health regulations, and in the best interests of our customers, we are unable to accept change of mind returns of food based products regardless of whether they are opened or not. This includes, but is not limited to: cake mixes, fondant, buttercream and other frostings, gum paste, truffle ganaches, ganache, shortening, chocolate, chocolate drip, sprinkles, food colouring, lustre dust, edible icing sheets, cake lace mix and edible paints. This is unless your product has a manufacturers defect. If your item is faulty we will happily replace, refund or offer a store credit to the same value. 

Goods that are bought from the Reduced to Clear and Short Dated sections on the website are sold "as is" and cannot be returned unless the item is faulty and that fault is not why it was reduced in price. 

The original postage amount will be deducted from the refund or store credit. If the order received subsidised freight, the difference in cost may be collected from the refund. You will be advised if this is to occur. 

If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund. 

WARRANTY RETURNS

All warranty returns are to be returned to Little Village Creators for assessment. The return postage (if applicable) is at the cost of the customer. If the item is deemed faulty, the item will be repaired or replaced and returned to you at the cost of Little Village Creators. If the item is not faulty, Little Village Creators is not liable for the return postage.

If you do have a warranty concern, please contact us prior to shipping or bringing your item back to us. 

RETURNED PARCELS

If a parcel is returned to us due to an error in address supplied by yourself or if a parcel is uncollected from the collection point, Little Village Creators reserves the right to pass on the additional charges incurred with our freight provider to the customer. For the order to be resent, the full freight cost of the freight (without the flat rate subsidy) is required to be paid. A return to sender fee is also applicable as Australia Post pass on this cost to us for all returned parcels. The current return to sender fee is as follows; 

eParcel Regular Post - $11.50

eParcel Express Post - $25.00 

If you have been instructed to return a parcel to Little Village Creators, do not mark the parcel "Return to Sender" unless you have been instructed to do so. Parcels marked "Return to Sender or RTS" will have the Return to Sender fee deducted from the refund or credit.  

If you choose to receive a refund for your order, the full cost of freight and the return to sender fee (if applicable) will be deducted from the applicable refund. 

If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund.

REFUNDS

All refunds will be returned via the method of payment. Processing times will take 5 business days. 

The following fees will be charged if a refund has been requested;

Order has not been packed: 5% restocking fee based off the total invoice amount. This is to cover bank charges that are non refundable to Little Village Creators and administration time. This fee is in addition to the Afterpay refund processing fee as per the terms in the Afterpay section above.

Order has been packed ready for shipping, or has been shipped and subsequently returned to us: 10% restocking fee based off the total invoice amount. For Afterpay customers, this will be 15%.

Click and collect order is ready at the shop, but not collected: 10% restocking fee based off the total invoice amount. For Afterpay customers, this will be 15%. 

If you elect to receive a store credit, these fees will be waived.