FAQs
HAVE A QUESTION? YOU MAY FIND THE ANSWER HERE
DO YOU HAVE A PHYSICAL STORE AS WELL AS AN ONLINE STORE?
No, not at this stage, but we would love to have one in the future!
WHAT ARE YOUR OFFICE OPENING HOURS?
Monday - 9am to 3pm
Tuesday - 9am to 3pm
Wednesday - 9am to 3pm
Thursday - 9am to 3pm
Friday - 9am to 3pm
Saturday - Closed
Sunday - Closed
Public Holidays - Closed
Our online store is open 24 hours a day, 7 days a week, and even when our office is closed, we will often still reply to emails and messages, just not as quickly as we do during office hours.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal, Credit Cards, Apple Pay, Google Pay and Afterpay. Please note we only accept payment through our website.
IS THE LITTLE VILLAGE CREATORS WEBSITE SECURE?
Most definitely! The security of data on our website is of major importance to us. We have done everything we can to secure the data on our website and ensure your sensitive information like credit card details aren't compromised.
IS IT SAFE TO USE MY CREDIT CARD ON www.littlevillagecreators.com.au?
Like data security, credit card security is incredibly important and we make sure we use the most secure and reliable credit card facility. To ensure your online shopping safety we have a secure payment gateway with Square using 256bit SSL security on our website. You will notice that in the address bar of your browser, there is a padlock next to our internet address, this means that our entire website, and not just our checkout, is secure and safe for you to use.
HOW MUCH IS DELIVERY?
We offer both regular and express shipping on orders to anywhere in Australia and New Zealand. Shipping rates are based on cubic weight and charged in accordance with Australia Post rates. The minimum shipping charge is $9.70.
DO YOU ACCEPT RETURNS?
Little Village Creators will accept returns if the goods purchased are faulty or if you find that the product isn't suitable for what you intended it for. If your item is faulty we will happily replace, refund or offer a store credit to the same value. Due to health regulations we are unable to accept change of mind returns of food-based products. For more information read our returns policy.
DO YOU OFFER A ‘CLICK AND COLLECT’ OPTION?
No, not at this stage, but we hope to have this option available in the near future.
ARE YOU ABLE TO SPECIAL ORDER IN CERTAIN PRODUCTS?
Absolutely! If there is something you have been looking for but cannot find it in the store please email smile@littlevillagecreators.com.au with the details of the item you are after and we will endeavour to find it for you.
Products that have been specially ordered in may require a deposit to confirm your order, however we will provide the details during the quote process.
WILL I BE ABLE TO TRACK MY ORDER ONCE IT HAS BEEN DISPATCHED FROM LITTLE VILLAGE CREATORS?
Yes, you can. Once your order has been shipped your order status will change from processed to shipped and will include a tracking number. An email is sent upon dispatch which will include your tracking number and which freight company is handling your order.
WHAT IF MY ORDER IS DAMAGED OR LOST DURING TRANSIT?
We use reputable couriers & Australia Post for our deliveries and package goods as well as we can to prevent damage during transit. Lost parcels or damage during transit are very rare, however it can happen. If this is the case, your first point of contact is giving us a call or sending an email explaining the issue and we will be in touch with you to resolve the lost parcel or replace damaged stock.