FAQs

Frequently Asked Questions

Do you have a physical store?

No. Little Village Creators is an online business.

How can I contact you?

Email smile@littlevillagecreators.com.au. We reply as soon as we can during normal business days.

What payment methods do you accept?

Available payment options are shown at checkout. Payments are processed securely through Shopify and the payment providers available on the store.

Is the website secure?

Our store and checkout are hosted through Shopify and use encrypted connections. Payment information is processed by Shopify and the relevant payment provider.

How long does processing take?

Physical made-to-order products generally require 5–7 business days before dispatch.

For custom or personalised orders where a proof or mockup is provided, the processing period begins after the proof is approved.

How are orders shipped?

Physical orders are shipped with Australia Post. Standard and Express shipping are offered where available.

Where do you ship?

We ship worldwide unless an individual product listing states otherwise. Product-specific restrictions may apply.

Do you offer local pickup or Click & Collect?

No. Local pickup and Click & Collect are not currently offered.

Can I track my order?

Where tracking is available, tracking details are provided after dispatch. If you cannot find the email, check your junk or spam folder first.

Do you accept returns?

Eligible physical products may be returned for change of mind within the timeframes and conditions set out in our Refund Policy. Custom or personalised items, sale or clearance items, and opened or used products are generally excluded from change-of-mind returns.

Faulty, damaged or incorrect items are handled in accordance with Australian Consumer Law.

What happens if my parcel is lost or damaged?

Please email us with your order details. For lost parcels, we may need to wait for Australia Post to complete an investigation. If an item arrives damaged or incorrect, please include clear photos of the item and packaging where possible.

How are digital products delivered?

Digital products are delivered electronically. No physical item is shipped for products identified as digital downloads.

If an expected download email does not arrive, check your junk or spam folder and then contact us if you still cannot locate it.

Can I use your 3D printing files commercially?

Unless a listing says otherwise, digital files are licensed for personal use only. You may use a printed tool to make finished products for sale, such as decorated cookies, cakes or clay pieces, but you may not sell, share or redistribute the digital file or sell printed copies of the tool without an applicable commercial licence.

Can you make something custom?

Yes, depending on the request. Email smile@littlevillagecreators.com.au with what you have in mind and we will let you know whether we can help.